FAQs

Founding Membership Details

  • What is a Founding Membership?

    A limited opportunity to join Cocoon before we open—at our lowest rate. Founding members help shape the studio's early community and are first to experience what we've built.

  • What are the Founding Member benefits?

     Founding members receive:

    • Unlimited access to Restore, Ember, and Ignite
    • 48-hour priority booking window
    • One late cancellation waived per month
    • Quarterly guest passes
    • 10% off Deep Room sessions
    • 10% off selected retail
    • One annual pause of up to 30 days
    • Renewal rates held below future general membership pricing
  • What is the 48-hour booking window?

    Founding members can reserve classes up to 48 hours in advance.


    This gives founding members priority access before standard booking windows open.

  • What pathways are included?

    All memberships include unlimited access to Restore, Ember, and Ignite. Move between them as often as you like—your body will guide you.

  • When does Cocoon open?

    We're planning a soft opening in mid September 2026. Founding members receive advance notice and updates as we get closer.

  • What if I miss a class?

    Your monthly late cancellation waiver covers you when life interrupts. Once used, standard cancellation terms apply for the remainder of that month.

  • Can I share my membership?

    Memberships are non-transferable. Your quarterly guest passes are designed for exactly this—bring someone in and let them feel it for themselves.

  • When will I be charged?

    Your first month is charged at sign-up to secure your founding rate. That payment is applied to your first active month once Cocoon opens.

  • When does my membership officially begin?

    Your Membership Agreement begins on the date of sign-up. Your active studio membership begins when Cocoon opens and classes commence.

FAQ

Membership Policies

  • Can I cancel after purchasing?

    You have a 10-day cancellation period from the date your Membership Agreement is delivered, as required by applicable consumer protection legislation.

  • What if I need to cancel before Cocoon opens?

    Outside of your statutory cancellation rights, founding membership payments are non-refundable. In certain circumstances, and at Cocoon's discretion, payments may be converted to studio credit valid for one year from our opening date. Full details are in your Membership Agreement.

  • What happens after my first year?

    Your founding rate is protected for your initial 12-month term.


    Following that term, founding members will continue to receive renewal pricing below future general membership rates.

  • Can I pause my membership?

    Yes. Founding members may pause once annually for up to 30 days. Pause requests must be submitted in writing with your requested start date, at least 3 days in advance.

FAQ

About the studio

  • Is the studio heated?

    Yes. 

    Cocoon uses infrared heat—but each pathway uses it differently. Restore, Ember, and Ignite are calibrated for their purpose: recovery, strength, and conditioning. The warmth supports the work; it doesn't perform.

  • Is Cocoon suitable for beginners?

    Yes. 

    Each class offers options across experience levels. Whether you're returning to movement or starting something new, there's a pathway for you.

    If you live with chronic pain, injury, or a medical condition, we recommend consulting your physician before beginning.

  • What is the Deep Room?

    The Deep Room is Cocoon's private red light therapy space featuring professional-grade red and near-infrared light therapy.


    Founding members receive 10% off individual sessions and may choose membership bundles that include Deep Room session packs.

  • Do Deep Room session packs expire?

    Session packs included in Founding Membership bundles are valid for 15 months from  purchase date.

  • What should I bring?

    Comfortable movement clothing and a water bottle. Nothing to prove.

     A complete studio guide—including what to wear, what to expect, and how to arrive—will be shared before we open.